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 | FAQsHere is where you can find answers to most of the questions
you might have in mind. You might want to save yourself some time
looking through these questions and answers before giving us a call.
Answers to Frequently Asked Questions!
Can my order be called in?
Yes! Orders can be called in at:
1-407-826-9903 or
1-917-673-6841 between the Hours of 10 A.M - 7 P.M Monday - Friday (EST)
Any requests for Special Orders should be emailed to: sales@aandckidswear.com
Is it in stock?
Many of our items are in stock,but many are also by Special Order. All Special Orders are clearly shown on the featured
page with a suggested time frame. Most of these would
be "First Communion" "Flowergirl Dresses" "Suits and Tuxedos".
How do I know that A and C Kids Wear.com is a secured site for shopping?
We use state-of-the-art technology to encrypt your financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure." Secure transmission is not necessary for our product pictures or general site information and is not used there. This keeps our site faster and your shopping experience more enjoyable. And you never have to worry about sending us your credit card information.
Our Site is equipped with Secure Socket Layer (SSL) technology which is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site.
Do you sell or trade customer names and addresses?
We never sell, rent, or trade names, addresses, e-mail addresses, or any other customer information.
What type of information will I be asked for when ordering?
We will ask you to provide information when you place an order. That information includes the following: your name, address, phone number, e-mail address and credit card information. We also maintain a record of your purchases. If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.
How long is the shipping time for merchandise?
It all depends on the availability of the item ordered.
If the item is in stock, it can take between
5-7 business days depending on location. Please see
our Policiessection for more details on
Shipping Options, Special Orders and Rush Delivery.
How do I know what size to order?
Size and weight charts are only guidelines and should
only be used as a guide. Size charts would be provided
for that particular dress or suit, if one was provided
by the manufacturer.
What happens if the dress I ordered does'nt fit?
To avoid this from occuring we're asking that you carefully
choose your size before ordering. Most of our
manufacturers have provided size charts for their dresses.
Measure Carefully Then Use These Size Charts as Guides. to ordering.
There're certain styles that can be ordered in "Tea-Lenght" or "Floor Length" at no additional
cost to you. You will find this on the Item Page relating to the dress you're purchasing.
Assuming that you have'nt made use of the size charts
provided then you can return the dress ( that is if it was'nt a Special Order) with it's original tags attached and in the same original condition it was shipped to you.
Please remember that our Policy is No Refunds!
Exchanges Only! or Store Credit if received in condition mentioned above.
How Best to Choose Sizes?
You will find all of the factory size charts on our web site with important information on how to measure, and additional costs for extra size and extra length. Remember, factory measurements are approximate so be sure you use the factory size chart to aid you (do not go by your normal dress size, although it may be a consideration). Gowns are not custom-made;except where specified, therefore you need to order to fit the largest part of the body and take it in where it's too large. If a dress is too small it could be a real problem; if it is too large a seamstress can usually alter it to fit. Sizes usually can not be changed once the order has been placed.
Can I pay by Credit Card?
Yes,you can! We accept Visa,Mastercard,Discover and
American Express.
What methods of payments do you have?
We accept all major credit cards and also Debit cards,
Money Orders and Checks. Of course, if your payment is
in the form of a check then your shipment would be shipped
out only after your check has been cleared.
What is a Special Order?
A Special Order is when a customer makes a choice of a
specific style,colour or size of a dress or suit etc.
Your order would then be placed with the manufacturer
where it is being made specifically for you.
After the manufacturer receives your order, it's then
placed on their production list where it will be cut
and made along with other similar items.
This is referred to as a "Special Order Status" where
you the customer can order different colours
sizes etc.
Can a Special Order be returned?
No! A Special Order is not returnable! This has been
specially ordered per the customers instructions as to
size, colour etc. and can't be returned. We suggest
that you take your measurements and compare with the
size charts provided as a guide to ordering. Some
manufacturers would provide swatches with the different
colours that they offer in that dress.
Are sale items returnable?
All Items on Sale are considered a Final Sale! and are
non-returnable. Please make sure you decide on the size and color before placing your order.
Is there a fee for Customs on International Shipments?
No! there is'nt. Any fees incurred at the time of
delivery would be entirely upon the descretion of your
country's tax regulations. For additional information
please refer to your customs agency.Please remember
that all our packages are insured and no Returns would be accepted because of customs fees that may've incurred.
How do you ship your dresses?
We offer Free UPS Ground Shipping On All Orders Over $250 to all our customers anywhere in the United States or if you're in a rush to get your package, you may upgrade to AIR for an additional charge. For more details on Shipping Options go to Store Info
For International Orders we usually ship
via USPS Priority Mail and the shipping time is approximately 5-10 days.
What's the delivery time if I order a dress?
If it's a dress we've in stock then from the day it leaves our store, your package should take from 5-7 business days if you're in the U.S. Outside of the U.S. it would normally take 5-10 business days.
How long is delivery time for a Special Order?
A Dress that is a Special Order usually takes 8-10weeks. With some manufacturers it can take a full 10weeks.If the manufacturer has the dress in stock we would have it in our store within a few days to 1 1/2weeks.Once we receive the dress we would then ship to you. It would then take about 5-7 business days to be delivered to you. In an instance where the manufacturer is out of stock then is when a "Ship Date" will be given to us.( this is the approximate date that the dress will be shipped to us) If we can't get the dress to you by your "Wear Date" provided then we will not take your order. Our manufacturers will not "Drop Ship"
directly to you so you might have to pay an additional charge for Overnight shipping to get the dress to you on time.
What is a RUSH Delivery?
A RUSH Delivery is where the manufacturer would ship a Special Order Item directly to our store in 5 weeks instead of the Normal Delivery Time of 8 or 10 weeks. If you the customer, wants a dress in less than the specified Standard
Delivery Time ( which normally takes between 6 - 10 weeks) then you will have us request from the manufacturer to have a RUSH CUT ORDER done (Approx. 6 weeks or some manufacturer 4 weeks) at the additional cost.
Once the dress gets to us we would then ship to you based upon your instructions at the time of your order ( eg. UPS NEXT DAY AIR additional charge applied.
If for some reason you want this dress to be shipped Standard UPS Ground once it gets to my Store, then you will not be charged for any additional shipping since we offer Free Standard Shipping Anywhere Within The United States.
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